Courtyard Atlanta Northlake

Great staff and conditions. However, due to short of staff, the breakfast was closed early and we didn't have a chance to have it :)

We had an intruder come into our room early in the morning while in bed drinking coffee. He appeared to be a homeless man. He entered from the sliding glass door. It was unlocked and we never even realized there was a door because of the curtain. I actually assumed it was a window. He just came in like it was normal before I chased him out. There was quite a bit of construction that was not kept in good organized condition. Im not surprised he was on the premises. I am also surprised that when I complained and asked them to call the police, the manager never followed up with me. I told the front desk associate that I was not paying for this. She told me I would be credited and the manager would call me that morning. No credit and no phone call after day 3. I am absolutely amazed at how poorly this place is run. I am reporting to Courtyard by Marriott about their Atlanta Northlake location but will be surprised if they respond. This was a really bad encounter. Again, we had a vagrant walk into our room while in bed and no one has contacted us. The place is not in good shape and they should not charge full price and also should let you know they are in remodel.

The staff that checked me in and out was awesome. I wasn't too happy about paying for breakfast.

only one soap for sink and shower; got more at front desk - next day, housekeeping removed all but one! Carpet was filthy, leaving tracks when I showered (each night). One lamp socket was empty -a safety hazard! Should be 12 shower door clips - one missing.

Under renovation in sections, but I have stayed here multiple times over the years. The courtyard adds to a comfortable, relaxing stay.

The hotel was under construction… which is fine and understandable. However the front desk service was terrible, the attendant had the worse attitude and demeanor . She definitely does not need to work in the hospitality industry. Personally I think she needs to be fired . She was not friendly, was not informative , and does not need to work at the front desk. It was disgusting. The women in the front does not greet the guest when walking through the lobby … they are just horrible all around

Hotel was in terrible condition. Dirty towels on the balcony when I arrived along with a broken desk chair. The carpet was filthy and overall cleanliness was a 3/10!

Very disappointing. We’ve stayed at many Marriott properties and were always happy with the property. This was a complete completely different experience. We were not told the hotel was going through a major renovation. There was no elevator nor anyone to help us get our luggage to our second floor room. An employee watched us struggle with the stairs/luggage and did nothing to assist us. The room appeared to still be under renovation. Lamps were not plugged in nor were the cords even out of the original packaging. The shower was dirty, towels were restocked once and trash was never removed from the one small can. We were told the room would be serviced every 3 days which did not occur. The most disturbing thing was when a person claiming to be maintenance started banging on the door and shouting. As we had not asked for maintenance we did not answer the door. He came back and repeated this. We spoke with the front desk who would neither confirm nor deny they had sent anyone. We would have changed hotels but we were prepaid nonrefundable.

Undergoing renovations so few things were not as expected. Toilet paper holder was missing - just holes in wall. Tissue box was empt. Only small bar of hand soap to wash with. Water in sink came out as a trickle.